Frequently asked questions

If you’re a registered IntelliCUP user and the cup is linked to your account, unlink it in the app. The cup can then no longer spend from your account.

If you’re not registered and bought the cup from a merchant, you can only recover the funds by registering. Once you have, link the cup and its funds move into your IntelliCUP account. You can withdraw them whenever you like, or keep them for the next event.

The IntelliCUP is a multi-use disposable cup. Expect at least 10 uses, after which the valve may start to leak.

If you’ve used it fewer than 10 times, ask your merchant for a replacement cup or valve. If you’ve used it more than 10 times, we suggest replacing the cup.

The app uses your phone’s camera to scan the QR code that belongs to the cup’s NFC chip and links it to your account. Once the cup is linked to a funded wallet, a drink is just a dock away.

Yes. With the full registered system, you can reuse your cup at different events and with different merchants. If a merchant runs a closed, offline event, your cup can’t link to your online wallet there, and you’ll need to buy credit from the merchant at the event.

Yes. One account can have several wallets, and each wallet can have several cups.

No. We set out to fix the poor experience of traditional bars at large events. We didn’t just speed up the pour; we sped up the whole transaction. That makes drinking at an event more enjoyable, where most other systems fix only one part of the problem.

A better drinking experience at events: a fast pour with cashless payment built in, so buying a drink takes far less time. Once you’re registered and your cup is linked, it’s just dock and drink, every time.

No. The IntelliHead dock has a built-in rinse that regularly cleans the dock area, keeping every docked cup clean and hygienic. See Hygiene.